Last updated: 25 August 2026

This Privacy Policy explains how Gold Sheds collects, uses, stores and protects your personal information when you visit goldsheds.com, place an order or contact us.

1. Who We Are

Gold Sheds is the data controller responsible for the personal information processed through this website.

Gold Sheds
57 Corbridge Crescent
London
E2 9EZ
United Kingdom

Email: support@goldsheds.com
Phone: +44 7476 661290
Website: goldsheds.com

2. Information We Collect

Depending on how you use our website, we may collect:

  • Your name, billing address and delivery address

  • Your email address and telephone number

  • Order details, purchased products and transaction history

  • Payment status and limited payment-related information

  • Messages, enquiries, complaints and customer-service records

  • Returns, refunds and delivery information

  • IP address, browser type, device information and website activity

  • Marketing preferences and cookie choices

  • Information used to detect fraud and protect our website

Payments are handled securely by third-party payment providers. Gold Sheds does not normally receive or store your complete card details.

3. How We Collect Information

We collect personal information when you:

  • Place or attempt to place an order

  • Create or use a customer account

  • Contact our customer-support team

  • Request a return, refund or cancellation

  • Subscribe to marketing communications

  • Browse or interact with our website

  • Accept cookies or similar technologies

We may also receive information from payment processors, delivery companies, fraud-prevention providers and website-service providers.

4. How We Use Your Information

We may use your information to:

  • Process, confirm and deliver your order

  • Take and verify payments

  • Provide order and delivery updates

  • Manage cancellations, returns, replacements and refunds

  • Respond to enquiries and provide customer support

  • Prevent fraud, misuse and unauthorised transactions

  • Maintain the security and performance of our website

  • Keep business, tax and transaction records

  • Improve our products, services and customer experience

  • Send marketing communications where permitted

  • Comply with legal and regulatory obligations

  • Establish, exercise or defend legal claims

5. Our Lawful Bases

We process personal information under one or more of the following lawful bases:

  • Contract: When processing is necessary to accept, fulfil or manage your order.

  • Legal obligation: When we must retain or use information to comply with applicable law.

  • Legitimate interests: To operate and improve our business, provide support, prevent fraud and protect our website, provided your rights do not override these interests.

  • Consent: When you choose to receive certain marketing communications or accept non-essential cookies.

You may withdraw your consent at any time without affecting processing already carried out lawfully.

6. Sharing Your Information

We may share relevant personal information with trusted service providers, including:

  • Payment processors and banks

  • Couriers, delivery partners and fulfilment providers

  • Website-hosting and e-commerce providers

  • Email, communication and customer-support services

  • IT, security and fraud-prevention providers

  • Analytics and advertising providers, where permitted

  • Accountants, insurers and professional advisers

  • Government authorities, regulators or law-enforcement bodies when legally required

These parties may only receive the information reasonably necessary to perform their services or meet legal requirements.

We do not sell your personal information.

7. International Transfers

Some service providers may process information outside the United Kingdom. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are used, such as UK adequacy regulations or approved contractual protections.

8. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website and checkout functioning

  • Remember your preferences and basket

  • Protect transactions and prevent fraud

  • Understand website traffic and performance

  • Measure advertising effectiveness, where permitted

Essential cookies are necessary for the website to operate. Where required, non-essential cookies will only be used after you provide consent. You can change your choices through our cookie settings or browser controls.

Disabling certain cookies may affect website functionality.

9. Marketing Communications

We may send promotional messages when you have consented or when otherwise permitted by law.

You can unsubscribe at any time by:

  • Selecting the unsubscribe link in a marketing email

  • Contacting support@goldsheds.com

  • Updating your communication preferences, where available

You may continue to receive essential service messages relating to active orders, payments, deliveries or customer-support requests.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Order, payment and transaction records may generally be retained for up to six years to meet tax, accounting, dispute-resolution and legal requirements. Other information may be deleted or anonymised sooner when it is no longer required.

11. Data Security

We use reasonable technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information

  • Ask us to correct inaccurate or incomplete information

  • Request deletion of your information

  • Request restriction of processing

  • Object to certain processing, including direct marketing

  • Request transfer of information you provided

  • Withdraw consent at any time

  • Complain about how your information has been handled

Some rights are subject to legal conditions or exemptions. To exercise a right, contact support@goldsheds.com. We may need to verify your identity before completing the request.

13. Children’s Privacy

Our website is not intended for children under 18, and we do not knowingly collect personal information directly from children.

14. Third-Party Links

Our website may contain links to websites operated by third parties. Gold Sheds is not responsible for the privacy practices, security or content of those external websites. Please review their privacy policies before providing personal information.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, legal obligations or data-processing practices. The latest version will be published on this page with an updated revision date.

16. Complaints

Please contact us first if you have concerns about how we use your personal information:

Email: support@goldsheds.com
Phone: +44 7476 661290

You also have the right to submit a complaint to the Information Commissioner’s Office, the United Kingdom’s data-protection regulator.

17. Contact Us

For privacy questions or requests, contact:

Gold Sheds
57 Corbridge Crescent
London
E2 9EZ
United Kingdom

Email: support@goldsheds.com
Phone: +44 7476 661290
Website: goldsheds.com