Last updated: 25 August 2026

At Gold Sheds, we want you to be satisfied with your purchase. This policy explains your rights and how to request a return, cancellation, replacement or refund.

1. Returns

You may request a return within 14 days of receiving your order. After notifying us, you must return the product within a further 14 days.

To qualify for a return, the product must be:

  • Unused, unassembled and in resalable condition

  • Returned with all parts, instructions and original packaging

  • Accompanied by your order number or proof of purchase

To start a return, email support@goldsheds.com before sending the product.

2. Return Address

Approved returns should be sent to:

Gold Sheds
57 Corbridge Crescent
London
E2 9EZ
United Kingdom

Please do not return an item without contacting us first. We recommend using a tracked and insured delivery service, as you are responsible for the item until it reaches us.

3. Return Costs

If you are returning an unwanted product, you are responsible for the direct return delivery costs. Large sheds and bulky products may require a specialist collection service.

Gold Sheds will cover reasonable return or collection costs if the product is faulty, damaged, incorrect or materially different from its description.

4. Damaged, Faulty or Incorrect Products

Please inspect your order as soon as it arrives. If it is damaged, faulty, incomplete or incorrect, contact us promptly with:

  • Your order number

  • A description of the problem

  • Clear photographs or videos of the product and packaging

Do not assemble or modify a product that appears damaged or incorrect. We will assess the issue and arrange an appropriate repair, replacement, collection or refund.

Your statutory rights under the Consumer Rights Act 2015 are not affected.

5. Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to your original payment method within 14 days. Your bank or card provider may require additional time to display the refund.

For eligible cancellations, we will also refund the standard delivery charge originally paid. Additional costs for express or upgraded delivery are not refundable.

We may make a reasonable deduction if the product has been handled beyond what is necessary to inspect it or if it is returned used, assembled, damaged or incomplete.

6. Non-Returnable Products

Unless faulty or incorrectly supplied, we cannot accept returns for:

  • Bespoke, personalised or made-to-order products

  • Products altered or assembled after delivery

  • Products damaged through misuse, improper assembly or neglect

  • Products missing essential parts or components

  • Products returned after the applicable return period

This does not limit your legal rights where a product is faulty or not as described.

7. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order. If the order has not been dispatched, we will cancel it and issue a full refund.

If the order has already been dispatched, you may need to receive it and follow the returns procedure. Return or collection costs may apply unless the product is faulty or incorrect.

8. Failed or Refused Deliveries

If delivery fails because an incorrect address was provided, access was unavailable or delivery was refused without a valid reason, any reasonable redelivery or return costs may be deducted from the refund.

9. Contact Us

For return, cancellation or refund enquiries, contact:

Gold Sheds
Website: goldsheds.com
Email: support@goldsheds.com
Phone: +44 7476 661290
Address: 57 Corbridge Crescent, London, E2 9EZ, United Kingdom