Last updated: 25 August 2026

This Shipping and Delivery Policy explains where Gold Sheds delivers, how orders are processed and the estimated time required for delivery.

1. Delivery Area

Gold Sheds currently delivers exclusively to valid addresses within the United Kingdom.

Delivery availability may depend on the product, delivery address, postcode and courier service. Certain remote or restricted locations may require additional delivery time. If we cannot deliver to your address, we will contact you promptly and provide a full refund.

We do not currently offer international shipping.

2. Order Processing Time

Orders are prepared and processed within 1–3 business days after payment has been successfully authorised.

Business days are Monday to Friday, excluding weekends and UK bank holidays. Orders placed during weekends or public holidays will begin processing on the next business day.

Processing includes:

  • Payment verification

  • Order confirmation

  • Product preparation

  • Delivery arrangements

  • Dispatch to the appropriate courier or delivery partner

If additional information is required to process your order, we will contact you using the email address or telephone number provided at checkout.

3. Estimated Delivery Time

After your order has been processed and dispatched, delivery normally takes 7–10 business days.

The total estimated timeframe is therefore:

  • Processing: 1–3 business days

  • Delivery after dispatch: 7–10 business days

  • Total estimated timeframe: 8–13 business days

Delivery estimates exclude weekends and UK bank holidays. These times are estimates and are not guaranteed delivery dates.

4. Delivery Charges

Any applicable delivery charges will be clearly displayed during checkout before payment is completed.

Customers will always have the opportunity to review the complete order total, including the product price and any applicable delivery costs, before confirming the purchase.

There are no customs duties or import charges for orders delivered within the United Kingdom.

5. Order Confirmation

After completing your purchase, you will receive an order-confirmation email containing your order details.

Please review this information carefully and contact us immediately if you notice an incorrect product, quantity, delivery address or contact detail.

Not receiving a confirmation email does not necessarily mean that your order was unsuccessful. Please check your spam or junk folder before contacting us.

6. Dispatch and Tracking

Once your order has been dispatched, we will send a dispatch confirmation email. Where tracking is available, this email will include the tracking number or delivery information.

Tracking details may require up to 24 hours after dispatch to become active.

Some large or specialist deliveries may be managed directly by a delivery partner. In these cases, tracking may be limited, and the courier may contact you by telephone or email to arrange delivery.

7. Large and Bulky Products

Sheds and other large products require suitable access to the delivery address. Before placing an order, please ensure that:

  • The delivery address is complete and accurate

  • The road is accessible to an appropriate delivery vehicle

  • Gates, entrances and access routes are sufficiently wide

  • The delivery area is safe, clear and accessible

  • A responsible adult aged 18 or over is available to receive the order

  • Any parking or access restrictions have been communicated to us

Unless explicitly agreed otherwise, delivery is made to an accessible kerbside location at the delivery address. Delivery does not include assembly, installation, placement in a garden or removal of packaging.

The customer is responsible for safely moving the product from the delivery point to the desired location.

8. Delivery Appointments

For certain large products, the courier may contact you before delivery to confirm a delivery date or estimated time window.

Delivery times are estimates and may be affected by traffic, weather, vehicle access or the courier’s schedule. We cannot guarantee delivery at a specific time unless this has been expressly confirmed in writing.

9. Split Deliveries

Orders containing multiple products may occasionally arrive in separate packages or on different delivery dates.

If your order is divided into more than one shipment, you may receive separate tracking details. You will not be charged additional delivery fees solely because we dispatch an order in separate shipments.

10. Address Changes

Customers are responsible for entering a complete and accurate delivery address during checkout.

If you need to change your address, contact us as soon as possible. We will make reasonable efforts to update it, but we cannot guarantee changes after an order has entered processing or been dispatched.

Gold Sheds is not responsible for delays or failed deliveries caused by an incorrect, incomplete or inaccessible address supplied by the customer. Reasonable redelivery or return costs may apply.

11. Missed or Failed Deliveries

If no one is available to receive the order, the courier may:

  • Leave delivery instructions

  • Attempt delivery again

  • Contact you to arrange another date

  • Return the order to a local depot or to us

Please follow the courier’s instructions promptly. Additional charges may apply if delivery repeatedly fails because no responsible person is available or the property cannot be safely accessed.

If an order is returned to us following unsuccessful delivery attempts, we will contact you to discuss redelivery or cancellation. Reasonable delivery and return costs may be deducted where permitted.

12. Delivery Delays

Although we aim to deliver every order within the stated timeframe, delays may occasionally occur because of:

  • Severe weather

  • Traffic or transport disruption

  • Courier delays

  • Public holidays

  • Remote delivery locations

  • Incorrect address information

  • Access restrictions

  • Unexpectedly high order volumes

  • Events outside our reasonable control

If we become aware of a significant delay, we will make reasonable efforts to notify you. If your order has not arrived within the estimated timeframe, please contact us so that we can investigate.

13. Damaged, Incomplete or Incorrect Deliveries

Please inspect your order and packaging as soon as it is delivered.

If the order arrives damaged, incomplete or incorrect, contact us promptly and provide:

  • Your full name

  • Your order number

  • A clear description of the issue

  • Photographs of the product

  • Photographs of the packaging and delivery label

Please do not assemble, install or use a product that appears damaged or incorrect before contacting us. Assembling or altering the product may make it more difficult to assess the issue.

We will review the information and arrange an appropriate solution, which may include replacement parts, an exchange, collection or refund. Your statutory rights are not affected.

14. Lost Orders

If tracking shows no movement for an extended period or your order has not arrived within the estimated delivery period, contact us at support@goldsheds.com.

We will investigate the shipment with the courier. If the order is confirmed as lost, we will offer an appropriate replacement or refund.

15. Cancellations Before Dispatch

If you wish to cancel an order, contact us as soon as possible.

Orders that have not entered dispatch may be cancelled and refunded. If the order has already been dispatched, it may need to be delivered and returned in accordance with our Refund and Returns Policy.

16. Contact Us

For questions about processing, dispatch, tracking or delivery, contact:

Gold Sheds
57 Corbridge Crescent
London
E2 9EZ
United Kingdom

Email: support@goldsheds.com
Phone: +44 7476 661290
Website: goldsheds.com