1. Where does Gold Sheds deliver?

We currently deliver only to valid addresses within the United Kingdom.

2. How long does delivery take?

Orders are processed within 1–3 business days. After dispatch, delivery normally takes 7–10 business days. The total estimated timeframe is 8–13 business days.

3. Will I receive tracking information?

Yes, where tracking is available, we will email the details after dispatch. Please allow up to 24 hours for tracking information to become active.

4. Do you offer shed assembly?

Assembly is not included unless it is clearly stated on the product page. Please review the product description and assembly instructions before ordering.

5. Can I change or cancel my order?

Contact support@goldsheds.com as soon as possible. Changes or cancellations cannot be guaranteed after an order has entered processing or dispatch.

6. Can I return an unwanted product?

Most eligible products can be returned if you notify us within 14 days of delivery. You must return the product within a further 14 days. Terms and exclusions apply.

7. Who pays the return costs?

Customers are responsible for return or collection costs for change-of-mind returns. Gold Sheds covers reasonable return costs for faulty, damaged or incorrect products.

8. What if my order arrives damaged or incomplete?

Contact us promptly with your order number, a description of the issue and clear photographs of the product and packaging. Do not assemble or use a damaged or incorrect product.

9. Which payment methods do you accept?

We accept the secure payment methods displayed at checkout. All prices and payments are processed in Pounds Sterling (GBP).

 

10. How can I contact Gold Sheds?

Email support@goldsheds.com or call +44 7476 661290. For order enquiries, please include your name and order number.