Last updated: 25 August 2026

These Terms of Service govern your access to goldsheds.com and any purchase made from Gold Sheds.

Please read these Terms carefully before using our website or placing an order. By accessing the website or completing a purchase, you agree to these Terms.

1. About Gold Sheds

This website is operated by:

Gold Sheds
57 Corbridge Crescent
London
E2 9EZ
United Kingdom

Email: support@goldsheds.com
Phone: +44 7476 661290
Website: goldsheds.com

Throughout these Terms, “Gold Sheds”, “we”, “us” and “our” refer to the operator of this website. “You” and “your” refer to the website visitor or customer.

2. Acceptance of These Terms

By using our website or purchasing a product, you confirm that:

  • You have read and accepted these Terms

  • You are at least 18 years old or have permission from a responsible adult

  • The information you provide is complete and accurate

  • You are legally authorised to use the selected payment method

  • You will use our website only for lawful purposes

If you do not agree to these Terms, please do not use our website or place an order.

3. Website Use

You may use this website for personal, non-commercial shopping purposes.

You must not:

  • Use the website for fraudulent or unlawful activity

  • Provide false or misleading information

  • Attempt to gain unauthorised access to the website or its systems

  • Introduce viruses, malicious code or other harmful material

  • Copy, reproduce or commercially exploit website content without permission

  • Interfere with the website’s security, operation or performance

  • Place orders using stolen payment details

  • Use automated systems to scrape, collect or misuse website data

  • Submit false reviews, complaints or claims

We may restrict or terminate access if we reasonably believe that these Terms have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, specifications, colours, availability and prices are accurate.

However:

  • Colours may appear differently depending on your screen or device

  • Measurements may be approximate unless stated otherwise

  • Packaging may differ from photographs

  • Minor product details may change without affecting the product’s essential function

  • Natural materials may have reasonable variations in colour, grain or texture

Customers should review all product dimensions, specifications and suitability information before ordering.

Nothing in these Terms limits your rights if a product is faulty, not as described or unfit for its intended purpose.

5. Product Suitability and Installation

Before purchasing a shed or other large product, you are responsible for checking:

  • The product dimensions

  • Available space at the property

  • Delivery access

  • Ground and base requirements

  • Assembly requirements

  • Local planning or property restrictions

  • Whether the product is suitable for its intended use

Unless expressly included in the product description, assembly, installation, base preparation and removal of packaging are not included.

Products must be assembled and maintained in accordance with the manufacturer’s instructions. Damage caused by incorrect assembly, unsuitable foundations, unauthorised alterations, misuse or failure to follow care instructions is not considered a manufacturing fault.

This does not affect your statutory rights relating to faulty products.

6. Prices

All prices are displayed in Pounds Sterling (GBP) and include applicable taxes unless clearly stated otherwise.

Any delivery charge will be displayed during checkout before payment is completed. You will have an opportunity to review the complete order total before confirming your purchase.

Prices may change at any time, but changes will not affect an order that we have already accepted.

If a product is listed with an obvious pricing or technical error, we may cancel the order before dispatch. If payment has already been taken, a full refund will be issued to the original payment method.

7. Payment

Payment must be completed using one of the methods displayed at checkout.

By submitting payment details, you confirm that:

  • The information provided is accurate

  • You are authorised to use the payment method

  • Sufficient funds are available to complete the transaction

Payments may be processed securely by third-party payment providers. We do not normally receive or store complete card details.

We may delay or cancel an order if payment cannot be authorised or if additional verification is reasonably required to prevent fraud.

8. Placing an Order

After placing an order, you should receive an acknowledgement email containing your order details.

This acknowledgement confirms that we have received your order, but it does not necessarily mean that the order has been accepted.

A contract is formed when we confirm that your order has been accepted or dispatched. We reserve the right to decline an order before acceptance for reasons including:

  • Payment authorisation failure

  • Suspected fraud

  • Incorrect product or pricing information

  • Product unavailability

  • Delivery restrictions

  • An error in the information supplied by the customer

If we cannot accept an order after taking payment, we will cancel it and issue a full refund.

9. Product Availability

All orders are subject to product availability.

If a product becomes unavailable after an order is placed, we will contact you and offer an appropriate option, such as:

  • Waiting for the product to become available

  • Selecting an alternative product, with your agreement

  • Cancelling the unavailable item

  • Receiving a full refund for the unavailable item

We will not substitute a product without your agreement.

10. Order Changes

If you need to change your order, delivery address or contact details, contact us as soon as possible.

We will make reasonable efforts to process the requested change, but we cannot guarantee changes after an order has entered processing or been dispatched.

Customers are responsible for checking that all information provided during checkout is accurate.

11. Shipping and Delivery

Gold Sheds currently delivers only to valid addresses within the United Kingdom.

Our standard estimated times are:

  • Order processing: 1–3 business days

  • Delivery after dispatch: 7–10 business days

  • Total estimated timeframe: 8–13 business days

Business days are Monday to Friday, excluding weekends and UK bank holidays.

Delivery dates are estimates and may be affected by weather, courier disruption, access restrictions, public holidays or other circumstances outside our reasonable control.

Large products may be delivered to an accessible kerbside location. Customers must ensure that suitable vehicle access is available and that a responsible adult aged 18 or over is present to receive the delivery.

Complete delivery terms are available in our Shipping and Delivery Policy.

12. Risk and Ownership

Responsibility for the product passes to you when it is delivered to you or to a person identified by you to receive it.

Ownership of the product passes to you once we have received payment in full and delivery has been completed.

Please inspect the order promptly after delivery and report any damage, missing components or incorrect products as soon as reasonably possible.

13. Order Cancellations

You may request cancellation before dispatch by contacting support@goldsheds.com.

If the order has not entered dispatch, we will cancel it and issue a full refund.

If the order has already been dispatched, you may need to receive it and follow the return procedure. Applicable return or collection costs may apply unless the product is faulty or incorrectly supplied.

14. Right to Cancel an Online Purchase

Under UK consumer law, you may normally cancel an eligible online purchase within 14 days of receiving the product, without providing a reason.

You must notify us of your decision to cancel within this 14-day period. After notifying us, you must return the product within a further 14 days.

The cancellation right may not apply to:

  • Bespoke products

  • Personalised products

  • Products made to your specifications

  • Products that are otherwise legally exempt from cancellation rights

Your statutory rights remain unaffected where a product is faulty, damaged, misdescribed or incorrectly supplied.

15. Returns

Before returning a product, contact support@goldsheds.com and provide your order number and reason for the return.

Approved returns should be sent to:

Gold Sheds
57 Corbridge Crescent
London
E2 9EZ
United Kingdom

For a change-of-mind return, you are responsible for the direct return or collection costs. Large products may require a specialist collection service.

You must take reasonable care of the product while it is in your possession. We may make a reasonable deduction if the product has been handled beyond what is necessary to inspect its nature, characteristics and function.

Complete requirements are available in our Refund and Returns Policy.

16. Refunds

Approved refunds will be returned to the original payment method.

For eligible online cancellations, refunds will be processed within 14 days of:

  • Receiving the returned product; or

  • Receiving satisfactory evidence that the product has been returned

Where applicable, we will refund the cost of standard outbound delivery. Any additional amount paid for express or upgraded delivery is not refundable beyond the cost of standard delivery.

Your bank or payment provider may require additional time to display the refund.

17. Faulty, Damaged or Incorrect Products

Products supplied by Gold Sheds must be:

  • Of satisfactory quality

  • Fit for their intended purpose

  • As described

  • Supplied with all essential components

If your product arrives faulty, damaged, incomplete or incorrect, contact us promptly with your order number, a description of the issue and clear photographs.

Depending on the circumstances and your legal rights, we may provide:

  • Replacement parts

  • A repair

  • A replacement product

  • Collection of the product

  • A price reduction

  • A full or partial refund

Where the product is confirmed as faulty or incorrectly supplied, we will cover reasonable return or collection costs.

Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer-protection law.

18. Warranty and Product Care

Any manufacturer or commercial warranty offered with a product will be described on the product page or supplied with the product.

A warranty does not normally cover:

  • Normal wear and tear

  • Accidental or deliberate damage

  • Improper assembly or installation

  • Use on an unsuitable base

  • Unauthorised repairs or modifications

  • Neglect or misuse

  • Failure to follow maintenance instructions

  • Damage caused by extreme weather where reasonable precautions were not taken

Commercial warranties are provided in addition to, and do not replace, your statutory consumer rights.

19. Reviews and User Content

If you submit a review, photograph, comment or other content, you confirm that:

  • It reflects your genuine experience

  • It is accurate to the best of your knowledge

  • You have the right to submit it

  • It does not contain unlawful, abusive, defamatory or misleading material

  • It does not infringe another person’s rights

We may moderate or remove content that violates these requirements. We will not edit a review in a way that materially changes the customer’s genuine opinion.

20. Intellectual Property

All website content, including text, photographs, graphics, logos, product layouts and design elements, is owned by or licensed to Gold Sheds unless otherwise stated.

You may view and use the website for personal shopping purposes. You may not reproduce, distribute, modify, republish or commercially exploit website content without prior written permission.

21. Third-Party Services and Links

Our website may use third-party services for payments, delivery, hosting, analytics or other business functions.

The website may also contain links to external websites. We are not responsible for the content, availability, security or privacy practices of third-party websites.

Your use of a third-party service may be governed by that provider’s terms and privacy policy.

22. Website Availability

We aim to keep the website accurate, secure and accessible, but we cannot guarantee uninterrupted or error-free access.

We may temporarily suspend or restrict access for maintenance, security, technical updates or circumstances outside our reasonable control.

We are not responsible for losses caused solely by temporary website unavailability where we have taken reasonable care.

23. Our Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Breach of your statutory consumer rights

  • Any other liability that cannot legally be excluded

If you are a consumer, we are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill.

We are not responsible for business losses, loss of profit, loss of revenue or loss of commercial opportunity arising from a purchase made for personal use.

24. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, transport disruption, industrial action, natural disasters, public emergencies, supplier disruption or courier network failures.

If such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where possible.

Your statutory rights remain unaffected.

25. Privacy

We process personal information in accordance with our Privacy Policy.

By using our website, you acknowledge that your information may be processed as necessary to manage orders, payments, deliveries, customer support, security and legal obligations.

26. Changes to These Terms

We may update these Terms to reflect changes to our business, website, services or legal obligations.

The latest version will be published on this page with an updated revision date. The Terms applying to your purchase will generally be those in effect when the order was placed.

27. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

28. Governing Law

These Terms are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you may also benefit from the mandatory consumer protections and court rights applicable where you live.

29. Complaints

If you have a complaint about an order or our service, contact us with your name, order number and a clear description of the issue.

We will make reasonable efforts to investigate and resolve your complaint promptly.

30. Contact Us

For questions about these Terms, orders or customer rights, contact:

Gold Sheds
57 Corbridge Crescent
London
E2 9EZ
United Kingdom

Email: support@goldsheds.com
Phone: +44 7476 661290
Website: goldsheds.com